SunCoast Sugar Gliders

We have the most wonderful customers - thanks to all of you. There is nothing that warms our hearts more than hearing these stories and we appreciate you taking the time to send them to us.

(and some almost customers too!)

I looked into getting a sugar glider and finally settled on SunCoast because they showed the pros and cons of this adorable pet. Lisa spent time on the phone and emailing with me and, although I eventually decided a sugar glider was not right for me personally, I can attest to the fact that Lisa was considerate and supportive in helping me come to that hard decision... Also, I have made a real lifelong friend, and we still e-mail all the time.... She is a truly kind person and animal lover and their critters are so darn cute, chock full of southern charm! Viva La SunCoast!

oxoxo
Lena

This is Page 1 of Customer Comments. Go to Pages 2 - 8
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I just wanted to say thank you for this newsletter issue. I have a glider named Baby who I've had for about 3 or 4 months. No matter how much I hold her or rub her pouch she was still crabbing and nipping at me. I was truly getting frustrated because my other glider, Otis bonded almost right away with me.

After reading this article I realized she is just scared and probably Otis is the "scout" as you said. Baby just needs to trust me because she is scared. I tried giving her the snacks (Yogies) when she tastes my fingers and it seems to be working! She is not nearly as crabby as she was and she's even letting me touch her without biteing me now! Thanks again,

Lindsey
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Lisa,
If I am being honest, I have to admit that I bought the Wodent wheel more for MY sake (nail trimming) than my sweet little Benny's sake. But I am dead shocked at how much he LOVES it. When I put it in, it was day and he was asleep. I woke him up making too much noise, and he came out to investigate. Instead of going back to bed, he ran on that wheel for ages. Then, later, as soon as he woke up he went straight for it again. He didn't even go to his food, which is normally what he makes a beeline for. He is bordering on obsessed with that wheel! T oday, he is taking his food INSIDE the wheel and alternating between running and eating. Seriously. T his has to be the best thing I have ever bought for him! I am beyond satisfied and mildly freaked out. :D
Michele
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Hi Lisa,

We received our order today. Chimpy, our glider, loves the food & the toy. I was surprised by how fast he devoured the food... he REALLY loves it. We look forward to ordering more merchandise from your office. Have a great week!

Maranda
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Lisa,

You don't know what a great service you provide for new sugar parents. I can remember 2 years ago how intimidated I was of those 2 little stinkers after I picked them up from the airport. I can remember not being able to put my hand in there pouch without getting bit with a ferocious crabbing on the side. It was you who told me to keep trying and not let the brats have there way. Now 2 years later I very seldom hear a crab or get bit. They even let me rub there tummies now and i can whip up a batch of leadbeaters mix with my eyes closed. I can not deny that the relationship me and the babies have is due to your advice in the early days.

Thanks, Jim
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I would just like to let you know what I think of you cage that I ordered Last week. I have seen a lot of cages in my time and own some as I have a number of small pets but I have never seen a cage like yours. Easy to put together and sturdy, and nice looking. I am so glad I found your web site and you are so near. I adopted a one year old female sugar glider last week from a local family and she is the sweetest little thing. She was in a small cage (large bird cage) . Once we put her in your cage she became a different little girl. She is having so much fun in her larger cage and loves her new wheel. Thank you.

Robin Rochovansky
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I don’t have a question, just a comment. I just want to let you all know how impressed I was with your services! The website is laid out to be easily navigated, the information available is top notch, and your service is fast! This was my first order for my first suggie, Amiga. Suggie goes everywhere with me and was with me when we opened her first package. She loved the extra papaya treats and the ring toy that was included as our “welcome” gift. We both want to let you know what a GREAT job you’re doing and to say “Thanks!”

Danielle N. Ramola and Amiga
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I received my order today and I wish to thank you for the wonderful
service, and the great products you sell. I feel as if I'm doing business with someone who cares about me and my little animals and less about the bottom line.

I'm going to pick up the sugar gliders I've arranged to buy in a few days and thanks to you I'm fully prepared. I encourage anyone
who is going to raise a sugar glider to order a starter kit. The deals are very economical, complete, giving you the confidence you need to start out worry free.

Again thanks for the personal touch. I would recommend Sun Coast to any Sugar Glider owner.

Steve
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Hi Lisa,

I found your website while trying to become more educated about sugar gliders. I have to say, your site is the best I have found. I am impressed and thankful for the information on many different levels.

I am one of those people who made an impulse un-educated purchase of sugar gliders. I purchased a male (Grumpy) and female (Bouncy) at a Sportsmen’s Expo. I think the goal of the vendor was more to sell than to educate, many impulse buyers.

The diet info on your site was much better than the info I was given. I decided to try some of the Zookeepers Secret. My sugars were eating a dry pellet called Glider Grub. I tried to transition the ZKS slowly but as soon as I started feeding them this new food, they went crazy for it and often want to eat this first! I am very glad that I gave this food a try. Thanks!!!

John Gelwick
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Thank you so much. I so love everything I get from you for all my sugar babies. You will have me as a lifelong customer!

Connie,

sugar glider slave to Andre' & Calypso and their Joeys, Turner and Captain Jack, Saphira & Eragon and their Joey, Durza, Pebbles & BamBam and their Joeys, Razzle & Dazzle, Rough & Tough, Draco & Suzie, Jasper & Sara and their Joey, Lady Jaclyn
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Hi Lisa,

My name is Trevor and my wife and I got some new additions for our family, Pansie and Mango. We ordered the Wodent Wheel and the girls love it. Thanks for the sample of the Zookeepers' Secret. It's everything the testimonies said it was and they loved it. We're ordering more now. Thanks again
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Dear Lisa,

I just wanted you to know how much I love your site and your store! I got my big shipment today, and I don't think I've ever seen my baby Toolah more excited! She loves those grasshoppers, they're HUGE! And so crunchy, you know they must be full of calcium. Her sturdy cage is totally decked out now, and the first thing she did when I gave her the grasshopper was run and hide in her new log to eat it.

Toolah and I meet a lot of people, and everyone wants to know where they can get a sugar glider, or where they can get more information. I always give them your website. I was helping a friend at a pet expo a few weeks ago and Toolah made quite a few friends, I must have given your site out to at least 30 people because I went through a whole pad of paper! Honestly, I give it out so much I should almost get cards of yours to hand out. You have the best information on the whole web on gliders, and the best attitude about responsible ownership. I feel confident when I send people to your site that these precious creatures won't end up in the wrong hands, and that they know what they are getting into.

Your site is also a huge comfort to current owners like me. I like knowing that if I ever have a question I have someone so knowledgeable with such great resources to go to. I have read every glider vet newsletter you have ever written. They are cute and fun to read, but also very informative. Thank you for all your hard work! You guys rock!!! Much love,

Chelsea & Toolah
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Hi Lisa,

The cage came in wed as tracking said. I told Rosi (my fiance) to just put it aside and I would put it together when I got home. I got a message a few hours later that she had already assembled it ! I was impressed! (she put all the cups in and rope toys, sleeping pouches. all set up). A concern of mine (knowing that gliders are nocturnal -e ven though we don't go to sleep till about 4am) was the sound that a flimsy bird cage makes with the slightest touch, that clang of wire on wire..when you said sturdy cage, you meant STURDY cage.

This thing is very high quality. I admit I shook it a good bit and jostled it around and almost nothing! Thank you for recommending it to us and carrying such a high quality product. It seems that no one takes pride in their products anymore and to receive something that I find to be an impressive item is unusual! I know you didn't manufacture it yourself but I am thankful that you carry them and speak highly of them.

Phil
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Hello Lisa,

Just wanted to say thanks a bunch for this great order!! My gliders LOVE their new cage and spend HOURS on the wodent wheel. I couldn't have found this great stuff anywhere else for such a good deal, and just wanted to let you know how happy I am. I will definitely recommend you to my other gliders keeping friends!!!!!!!

Beth :)
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Hi Arnold,

We are new owners of a pair sugar gliders. We have a boy and a girl. The last order I placed was received very fast and efficient. Liked everything we ordered and enjoyed the free gifts. You have our business from here on out. Wonderful and Efficient. We will tell others about your great info and service. The babies love the feather toy. Thank You Again,

Teresa McClellan
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Lisa,

I wanted to let you know that our little ones are enjoying the Wodent Wheel and the Nail-O-Matic! They both ran so much that they later curled up in the bottom of the wheel and took a nap. I tried the PureAyre and it works great. I need to clean the cage and am waiting for the Scooter's Choice to get here to clean the cage and tried the PureAyre to see if it would cover the odor and it actually made it go away. It did not seem to bother either Elvis or Priscilla as they later roamed the cage. I have not seen them climbing the rope toy yet but it has been moved so I know they have checked it out! They seem to be taking to the ZooKeepers Secret food and they love the papaya treats so I know the little bag I got will not last long.

I see more purchases in the future but am starting to look at the cages first and will probably upgrade to a larger cage once I figure out where I will be able to put it.

Thanks and have a great day!

Jeff, Gail, Elvis and Priscilla
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Hello Lisa ~

I just wanted to thank you for the prompt delivery of the nectar I recently purchased. I have to tell you about my experience with another company. I purchased a bonding pouch and sleeping pouch as well as a hammock for my little girl I just adopted. I tried to order every thing that would make her comfortable. This company, XXXXXX.com, took my money and never shipped out my purchase nor have they responded to any of my email. Needless to say, my Zoë has gone without her very much needed cage material. I am going to purchase from your company the bonding pouch / sleeping pouch in Mod Flower pattern. I look forward to doing business with you again very soon and thank you for making my purchase perfect.

Nicole & Zoë
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Hey Lisa,

I just got my supplies yesterday. Everything arrived and was in great condition! And thank you for packing the papaya treats and "the finger thing". I'm sure they will be very appreciated! Anyways, just wanted to thank you for doing a great job and always being there for help. Look forward to ordering from you again.
- Sam
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I ordered a cage from you guys last week. Not only did it come so fast I wasn’t expecting it, it was SOOOO cheap. I had received my tax money and decided the boys needed a new cage. I'm going to be honest I was afraid it would be too small. But, yesterday evening when I got home and saw the box on my porch I was literally freaking. I immediately put it together and put the boys in there. THEY WERE SOOO EXCITED. They were barking and jumping from their ropes and running around and it was amazing. THANK YOU SO MUCH for making such a wonderful thing available for my little boys and I. Now, we just have to find somewhere to put them haha.

With Love all the way from Michigan,

Sheena
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Hey Lisa, it's Sarah Frary. I had adopted a sugar glider baby from you some months ago, in December. I just wanted to throw an e-mail at you to let you know how my little girl is doing.

First, I named her Moon, but she likes to be called Moon Goddess. She is doing SO well! It took some time to help ease her out of her defensive mode, but I was persistent and patient, and now she loves to be touched. Still a little wiggly and shy when it comes to exploring outside of her home, but she is such a sweet heart, and is even getting along with the older glider, Pogo, in whom I had wanted her to bond with. So far their interactions have just been through the cage, as in sniffing/licking each other's feet, but they are absolutely in love with each other. By the end of the the month, I think they will almost ready to be fully together. And I am SO excited about that, I can't even begin to describe the words! I have a lovely picture of her for you to see - Cuddling with an apple, one of her favorite things in the world. Thank you so much. :)

+ Sarah
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I received my Sturdy Cage today! My girls absolutely love it! It is so much bigger then the one that were previously living in. My loveable Chiana quickly discovered the wheel, and quickly did a face plant as she didn't understand what was going on, why it was moving. She quickly got the hang of it, even though her bossy sister Aeryn was attempting to play on the outside of the wheel. Once in it together they tried to run in different directions and guess what? Yeah it didn't work. They spent 20 minutes running around that cage investigating ever little inch of it before they got tired and discovered their new sleeping pouch. They fell asleep together and it was just too cute. I want to thank you again for the good price on the cage and everything that came with it. They so love it all. Thanks a ton.

~ Jamie
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Hi Lisa,

I just wanted to take the time to say "THANK YOU!!" I absolutely love the cage. It was interesting putting it together by myself (an extra pair of hands would have been nice). Thank you for the quick call-back so I knew that I was doing it right!

I dragged my husband all over town looking at one cage after another after another (and this was after spending hours of looking at pictures on the internet)...Nothing came close to how sturdy and pretty this cage is. My husband came home and was very pleasantly surprised to see how much better this cage is than any we saw in the stores or online. :) And it's huge!

Everything else was perfectly packaged, and the free gifts were very nice, thank you. I am so thrilled with everything! And I have to mention the very pleasant customer service (that's so rare!)...

When I need anything in the future, I will save myself the time and trouble of shopping around and come straight to you! I know better now. :) Have a wonderful weekend!!

Julie
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Hi, just received the cage, pouches, and Wodent Wheel that I ordered a couple of days ago. I am thrilled with it all (so are the suggies). Your products, prices, and services are GREAT!!! I'll be ordering more items very soon.

Thanks, Kim from KY
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Dear Lisa,

I really love your web site. I have been the proud owner of my suggie for 1 month now, and since the day I found your site I have found everything I needed to know. I just wanted to tell you that what you do is wonderful! Keep up the good work!!!!

Your friend and glider,
Aaron and Sidney
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Lisa,

Thank you for your support when I called about some bent edges on the cage I received. I really felt better knowing if I could not make it work, the parts would be replaced. I very carefully straightened the edges with channel locks on the various places that were bent and the cage went together very well! I have 10 very happy sugar gliders in one cage now! I have a very large wheel in there, ropes and toys and two sleeping houses. Anyway they seem very happy and the cage is so pretty that is is now the center piece of the room!

Thank you again,
Cheryl Jones
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Hi all you furry friend's,

Just wanted to say Thank-you so much for my new Wodent Wheel and the gift's that you sent. I'm sure my little Sammie will have lot's of fun with this. And to let you know I will be back to order other things, So until then THANK'S again and take care.

Dee & Sammie
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Hey there, Arnold!

Packey (the sugar glider that runs our nature center) LOVES his ring thing...he says "thanks so much" for sending it! The 3 sugar glider stuffed animals we ordered are having a good time (one went home with one of our teen naturalist volunteers, who fell in love with him, and the other two are hanging around our gift shop, dangerously close to being adopted).

I just wanted to say thanks for the order, and the extra goodies, and that you'll probably be hearing from Packey and me soon... "Glider-On, my friends!!"

~ Laura the Naturalist and Packey the 'Glider
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Hi, Its me , James from the great state of Connecticut. You sent me a pair of babies in mid Sept. I haven't spoken to you in a while but I just wanted to let you know how wonderfully they have bonded to me and I don't think I could have done it without your support. I don't even need the tent anymore during the day. They refuse to leave me alone. It's very rare that I ever hear a crab out of them, just some joyful squealing while they eat there yogurt treats.

The Nail-O-Matic is great also. I think trimming their nails by hand would cause them to distrust you. I'm sure its a big hassle to get those toes to stay still for a hand trimming. I just wanted to keep in touch and let you know everything is still going great.

Viva la Glider!
James
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Hey Arnold -

One of your valued customers (Pam Murray, Virginia Beach, VA) introduced me and my babies (4 gliders) to ZooKeeper's and wow are they happy. Those dern pellets you buy at the pet store look like rabbit food - I AINT FEEDN' NO RABBITS DERN'IT. . . anyway - just wanted you to know that word of mouth advertising is still alive! Who needs to advertise when you have a product as good as ZooKeeper's. You now have a (glider) life long customer. And you can best believe that this jaw will be flapping to my other glider parents about your web site and products offered.

Blessings to You and Yours Always,
Roberta "Bert" Volkmer
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I just wanted to let u know my sugar gliders love your "ZooKeepers Secret" food and the Yogurt Drops are definitely their favorite thing and thank u for the complimentary gift - they have a lot of fun playing with it so thx again.
~ Kristan
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Lisa, Thank you so much for the quick shipment! The directions were really easy to follow, and the extra zip ties will come in handy. Thanks for the ring thing and the mango treats too!! I was going to order a bottle of the Mango Treats and Yogurt Drops, but didn't know how they would fair in the heat. I'll be sending you an order for treats as soon as it cools down out here.

Thanks again Lisa and Arnold - April, Sakura and Yoru
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I got my glider yesterday and she totally loves the wheel! She is in it all the time...she even likes to nap in it! The nail file works great too.
Thanks for all of the gifts that you sent too. It was such a great
surprise! She really loves the food...I'm going to have to order some more of it next time. Thanks so much!!

- Katy
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I just wanted you to know, I was too afraid to order from anywhere but your store. I love your cages. They are very sturdy indeed...we are a military family and have moved three times with the cages and not one problem! So after doing a lot of homework, (my suggies are worth it) I am buying my 3rd cage from you. I just want to thank you for the time and effort you put into all of your products. I buy Scooters Choice to clean with...I wont settle for less, and people who come into my house always ask how I have all these gliders and no smell. I am by no means fanatical about cleaning, but with proper diet, and proper cleaning there should be little to no odor from your gliders. I use the Cage Shield on the things that can't get washed by the washing machine and the dishwasher, and clean cages once a week well...and empty bottom trays every few days. Thank you for your attention to detail. I don't think I could trust a cage from anywhere else!

Gina...Savannah & Cinnabon, Sydney and Diva (sisters) and CinnerElla (Ella) who will soon be with Prince Ashton Charming (Ash)... (see the use of the 3 cages)
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Hi again! I got my order today!! My little ones are sleeping, and since they've only arrived yesterday, they're still shy. Thank you so much for the gifts! I'm sure they'll enjoy it tonight after they wake up! Even though I didn't get to purchase my sugar gliders from you, your quality, and pure love for them makes me only want to get my products through you. Again, thank you so much and you will be hearing from me!

Alicia, Rocko, and Zoe
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Hi Lisa,

Just got your order and Oscar loves the worms I handed him one in his pouch and he loved it. It is going to take a little while for my skin not to crawl but that is o.k. just for my little baby. Thank you for the free gifts I would like to see what he does with you food. The toy we will use tonight in our safe room.

You have a customer for life!!

Marsha Hostetler - Missouri
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Hi Lisa!

This is Teresa Silveria, I purchased a baby from you last month. She flew into Denver, and was very late because of weather problems in Texas. She was pretty irate that night! But she got over it. I'm writing to tell you that she's doing just fine. We've named her Gabriella, but we call her Gabby for short. She's not really that gabby, but her future mate is named Guido and we like the Italian names. She lives in her own cage for now, but seems to have her eye on the boy next door! They can't actually touch, but they hang out near each others' side of the cage. When we first brought her home, Guido's scent got significantly stronger for about a week. I don't know if it was just because there was a new glider in the neighborhood or because there was a new female nearby, but that settled down, too.

She is a darling, and rarely crabs at us unless we take her by surprise, which we try very hard not to do. Her coloring is a little on the dusty brown side and she's very pretty. She has a funny habit of running in a circle at the top of her cage, but from top to bottom, not side to side. She likes to stretch her patagium, but we haven't let her out to fly yet. We don't want to risk losing her behind something when we're not sure we can get her back! That will come in time. We've all settled into a happy home life, and everyone is healthy. Just thought I'd pass all this along, since I'm placing an order today.

Teresa
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I've been coming to your website for years! I only recently got my gliders and am officially addicted. Your site has been an awesome tool full of information in preparing me for my girls. They absolutely loved the papaya and mango treats, and are in heaven with the huge Wodent Wheels (I'm in heaven with nice trim nails!)!

Thanks for everything, and I look forward to spoiling my girls!

Stephanie
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Just a quick note to let you know that Skittles has found a very loving home though the Glider Exchange. Thank you so much for everything! Anyone who is considering getting a sugar glider, or has one already, I always send them to your site. You guys really know what you're doing and really care about the well-being of sugar gliders - it's obvious throughout the your website. I hope you're still around in about 6 years...

Kristen

Go to Pages 2 - 8 of Customer Comments

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